An answering service for property managers
Tenant calls at midnight? Answered.
Tenants call when something breaks, and something always breaks after hours. Your AI receptionist answers in your company’s name, sorts real emergencies (a flood, no heat, a lockout) from requests that can wait, puts the urgent ones through to whoever is on call and texts you a summary of every call with the unit and the problem.
$79/moIn Get booked: up to 100 missed calls a month answered · Get regulars, $299/mo, answers every call you miss, any hour · your number stays the same
The same midnight leak, two ways.
A tenant with water on the kitchen floor calls the office number.
After-hours tenant calls go to voicemail
A leak or a lockout can’t wait until the office opens, and a message nobody hears until morning costs more.
Emergencies put through, the rest logged
Your assistant answers every tenant call, sends emergencies to whoever is on call and logs the rest for the morning.
How it works
About 1 to 2 weeks, including the phone carriers’ approval for the summary texts.
- A 30-minute hello. We look at your phone, your on-call rota and what happens today when a call comes in after hours.
- We write down what counts as urgent for you, who is on call and when, which properties you manage, and what it must never promise. You approve every line.
- We forward your number to the assistant (only after hours, only when you don’t pick up, or always) so people keep calling the number in your leases and on your website.
- We test it with you from another phone: a midnight leak, a lockout, a light-bulb request, a leasing question, and someone who wants a person.
- Every call is checked automatically. Any that look wrong we listen to and fix, and we update it when your hours, prices or on-call rota change.
Made for your business
- Property managers
- Landlords
- Apartment buildings
- Short-term rentals
Property managers and landlords who can’t answer every tenant call: a small portfolio run by one person, an office that closes at 5, or an on-call phone that rings at midnight about a light bulb. We set it up for small businesses anywhere in the US, by video and phone, with the same people looking after it every month.
Works with the apps you already use
Jobs land on the calendar you already use, and the same assistant can answer your Facebook and Instagram messages.
What it costs
$79/mo
In Get booked: $79 a month for ohelloo Work for your whole team, with the AI receptionist on up to 100 missed calls a month, a simple website, your Google listing and one inbox. Get regulars ($299 a month) answers every call you miss, any hour. No setup fee, cancel anytime.
- Every call answeredIn your company’s name, after hours or whenever you can’t pick up. It says it’s your assistant, and puts anyone who asks for a person through to you.
- Urgent calls put throughA flood or active leak, no heat in winter, a lockout, a security problem: whatever you define goes straight to your on-call phone.
- Everything else loggedA dripping tap, a light out or an appliance acting up is logged with the unit and the problem, or booked if you let it.
- The details before you goName, property and unit number, the problem, how bad it is, and the best number to reach them.
- Leasing calls answeredQuestions about your vacancies, showings and how to apply, answered from what you approve.
- A summary within a minuteA text after every call with the recording, and the caller added to your customer list.
Or Get regulars, $299 a month. The AI receptionist with 1,500 AI credits, plus booking and payments on your website, reminders and your customer list. See Get regulars
About 1 to 2 weeks, including the phone carriers’ approval for the summary texts.
Get regulars ($299 a month) answers every call you can’t pick up, any hour, with 1,500 AI credits (about 150 minutes). A busy phone can add 1,000 more AI credits for $20 a month. A minute of calls takes 10 credits, and we tell you before a busy month goes over. Your number and your phone company stay the same.
How it compares
The other ways property managers get their phones answered, side by side with ours.
| AI receptionist appslike Rosie, Goodcall or Dialzara | Answering services with peoplelike Ruby | ohelloo | |
|---|---|---|---|
| What it costs to start | About $29 to $95 a month, with a cap on minutes or calls | About $250 a month for 50 minutes | In Get booked, $79 a month, with your website, Google listing and the whole app |
| Who sets it up | You do: write its answers, connect your calendar and test it | They do, from a form you fill in | We do, after a 30-minute call. You approve every line |
| Urgent calls | A transfer you set up yourself | An operator takes a message or puts the call through | Your rules: a flood, no heat or a lockout goes straight to whoever is on call |
| When it gets something wrong | You find out and fix it yourself | You tell their support team | Every call is checked automatically, and we listen to the ones that look wrong and fix the answer |
An app wins when
You like setting things up yourself, have the evenings to test it, and want the lowest price.
People win when
Every caller must reach a human, and the budget allows several hundred dollars a month.
ohelloo wins when
You want it set up and looked after for you, with urgent calls handled your way, without learning another app.
Starting prices as listed in these sources, checked October 2026. Plans change, so check before you buy: Dupple, best AI receptionists 2026, Ruby pricing, CloudTalk 2026.
Questions
How is this different from a regular answering service for property managers?
A traditional answering service has people take a message and pass it on, usually billed by the minute or by the call. Yours answers every call at once, day or night, books routine jobs straight onto your calendar, puts urgent calls through to your on-call phone, and texts you a summary with the recording. Nobody is put on hold because the operators are busy.
What happens with a tenant emergency at midnight?
You decide what counts as an emergency (for most property managers that’s a flood or active leak, no heat in winter, a lockout or a security problem) and who is on call which nights. The assistant gets the property, unit and problem and puts the call through. If nobody picks up, it tells the caller when to expect a call back and texts you the details.
Can it tell tenants how to stop a leak?
Only what you approve. Many property managers have it suggest turning off the valve under the sink or toilet while they wait. It never walks anyone through a repair.
Can it answer leasing calls too?
Yes. It answers questions about your vacancies, showing times and how to apply from what you approve, and can book a showing on your calendar. It won’t promise a unit, a rent or an approval.
Does it work with my property management software?
Every call comes with a text summary and a recording, and the caller is added to your customer list, so nothing is lost. If you use AppFolio, Buildium or similar, tell us on the first call and we’ll check what can connect before you pay.
Do I need a new phone number?
No. Calls forward from the number in your leases and on your website: only when you don’t pick up, after hours, or always. Calls you answer ring through exactly as they do now.
How much does an answering service for property managers cost?
In Get booked, $79 a month with no setup fee: AI answers up to 100 missed calls a month, plus your website, Google listing, one inbox and the whole ohelloo Work app for your team. Get regulars, $299 a month, answers every call you can’t pick up, any hour, with 1,500 AI credits (about 150 minutes), plus a full website with booking built in. A busy phone can add 1,000 more credits for $20 a month. We tell you before a busy month goes over. To see what missed calls cost you now, try the missed call calculator.
What do you take care of, and what do I?
We take care of:
- Setting up the assistant and keeping it working
- Writing and updating what it says, with your sign-off
- The call forwarding and the summary texts
- Listening to any call that looks wrong, and fixing the answer
You take care of:
- Telling us your services, prices, on-call rota and what counts as urgent
- Answering the urgent calls it puts through, and doing the jobs it books
- Your phone company account and your number
Everything is set up in your name, and your customer list is yours. If you ever leave, you keep it all.
What isn’t included?
Dispatching someone for you, or calling people who didn’t call you first: it answers calls, sends urgent ones to whoever you say, and books the rest. It never takes card numbers over the phone either; it texts a secure payment link instead.
Often set up together
Also for: plumbers, HVAC companies, contractors, electricians, roofers.
Or see the packages and every service on the home page.
Ready when you are.
Start free and see your setup in minutes, or book a 30-minute call with our team.