How much does ohelloo Work cost for studios and trainers?
Nothing to start. On the free plan there’s no monthly price: your clients pay 5% + 25¢ when they pay online (a class, a pack, a membership or a session), as an “online booking fee”, and there’s nothing on cash or Tap to Pay. Or Get booked, $79 a month for your whole team, with no ohelloo fee at all, month to month and your first 14 days free. Get regulars ($299) is the same app with us doing more of the work.
Is there a contract?
No. The free plan has no monthly price at all, and Get booked, $79 a month for the whole team, is month to month with your first 14 days free. Cancel before a month ends and you don’t pay for the next one.
Do my clients pay a fee?
Only on the free plan, and only when they pay online: 5% + 25 cents on a class, pack, membership or session, never on tips or tax, shown as an “online booking fee” before they pay. You can pay it for them instead in Settings. Cash and Tap to Pay have no ohelloo fee. On a paid plan (Get booked, $79 a month for the whole team) nothing is added to what your clients pay.
How does the waitlist work?
When a class is full, people join the waitlist. When someone cancels, or you add spots, the first person waiting gets the spot and a text.
Can clients book classes online?
Yes. Your class schedule page shows the next two weeks with the spots left, and clients book a spot with their name and mobile.
Do memberships and class packs work at check-in?
Yes. Checking someone in takes a visit from their membership or the pack running out first, so there’s nothing to ring up.
Can clients sign a waiver?
Yes, online before their first class, with a parent or guardian signing for under-18s. It’s kept on their record.
Can you move my members from Mindbody?
Yes. Work reads the client list your old app gives you as a spreadsheet (CSV or Excel), skips anyone already there, and we do it for you. On a yearly contract? Tell us when it renews, and we remind you before the notice date and write your notice letter.
Which plan costs less for me?
For most studios and trainers, the free plan: your clients pay the fee, so it costs you nothing a month. Pick Get booked ($79 a month for the whole team) when you want no-show and late-cancel fees and the AI receptionist, more than you and one helper on the app, or no fee for your clients. If you pay the fee yourself instead, $79 costs less past about 53 drop-in classes a month of $25 paid online (the fee is $1.50 on each), or about 24 sessions of $60 ($3.25 on each). Cash and Tap to Pay never count. Switch from your ohelloo page whenever you like.
What’s in the price?
Everything in the app for your whole team: calendar, clients, quotes and invoices, card and bank payments, Tap to Pay, a till for the counter with gift cards and loyalty, the texting inbox, review requests, timesheets and an AI receptionist for the calls you miss (100 a month). No add-ons. The free plan has all of it except no-show and late-cancel fees, rebook texts and the AI receptionist.
