An HVAC answering service that books the job
No heat at 3am? Answered.
HVAC calls spike with the weather: the first cold night, the first heat wave, a furnace that quits on a Sunday. Your AI receptionist answers in your company’s name, puts no-heat and no-cooling calls straight through to your on-call tech, books tune-ups and quotes on your calendar and texts you a summary of every call.
$79/moIn Get booked: up to 100 missed calls a month answered · Get regulars, $299/mo, answers every call you miss, any hour · your number stays the same
The same freezing night, two ways.
A family with no heat calls the first HVAC company that picks up.
Voicemail sends no-heat calls to the next company
A family with a dead furnace won’t wait for a callback. They keep dialing until someone picks up.
Urgent calls put through, everything else booked
Your assistant answers every call, sends no-heat and no-cooling calls to your on-call tech and books the rest.
How it works
About 1 to 2 weeks, including the phone carriers’ approval for the summary texts.
- A 30-minute hello. We look at your phone, your on-call setup and what happens today when a call comes in after hours.
- We write down what counts as urgent for you, who is on call and when, your diagnostic fee and “from” prices, and what it must never promise. You approve every line.
- We forward your number to the assistant (only after hours, only when you don’t pick up, or always) so people keep calling the number on your vans and your Google listing.
- We test it with you from another phone: a no-heat call at night, a tune-up booking, a gas smell, a quote on a new AC, and someone who wants a person.
- Every call is checked automatically. Any that look wrong we listen to and fix, and we update it when your hours, prices or on-call rota change.
Made for your business
HVAC companies that lose calls to voicemail: a one-van tech who can’t answer from an attic, a small shop with nobody on the phones after 5, or a team swamped on the first hot day of summer. We set it up for small businesses anywhere in the US, by video and phone, with the same people looking after it every month.
Works with the apps you already use
Jobs land on the calendar you already use, and the same assistant can answer your Facebook and Instagram messages.
What it costs
$79/mo
In Get booked: $79 a month for ohelloo Work for your whole team, with the AI receptionist on up to 100 missed calls a month, a simple website, your Google listing and one inbox. Get regulars ($299 a month) answers every call you miss, any hour. No setup fee, cancel anytime.
- Every call answeredIn your company’s name, after hours or whenever you can’t pick up. It says it’s your assistant, and puts anyone who asks for a person through to you.
- Urgent calls put throughNo heat in winter, no cooling in a heat wave, a gas smell, water leaking from the unit: whatever you define goes straight to your on-call phone.
- Routine jobs bookedTune-ups, filter changes, a thermostat that acts up, or a quote on a new system goes on your calendar in the next open slot.
- The details before you goName, address, what the system is doing, how old it is if they know, and whether they own or rent.
- Your prices, your wayYour diagnostic fee and “from” prices as you approve them, never a price on a new system it hasn’t seen.
- A summary within a minuteA text after every call with the recording, and the caller added to your customer list.
Or Get regulars, $299 a month. The AI receptionist with 1,500 AI credits, plus booking and payments on your website, reminders and your customer list. See Get regulars
About 1 to 2 weeks, including the phone carriers’ approval for the summary texts.
Get regulars ($299 a month) answers every call you can’t pick up, any hour, with 1,500 AI credits (about 150 minutes). A busy phone can add 1,000 more AI credits for $20 a month. A minute of calls takes 10 credits, and we tell you before a busy month goes over. Your number and your phone company stay the same.
How it compares
The other ways HVAC companies get their phones answered, side by side with ours.
| AI receptionist appslike Rosie, Goodcall or Dialzara | Answering services with peoplelike Ruby | AI inside your job softwarelike Jobber or Housecall Pro | ohelloo | |
|---|---|---|---|---|
| What it costs to start | About $29 to $95 a month, with a cap on minutes or calls | About $250 a month for 50 minutes | A paid add-on on top of your plan | In Get booked, $79 a month, with your website, Google listing and the whole app |
| Who sets it up | You do: write its answers, connect your calendar and test it | They do, from a form you fill in | You do, inside the app | We do, after a 30-minute call. You approve every line |
| Urgent calls | A transfer you set up yourself | An operator takes a message or puts the call through | Whatever the app’s settings allow | Your rules: no heat, no cooling or a gas smell goes straight to whoever is on call |
| When it gets something wrong | You find out and fix it yourself | You tell their support team | You tell their support team | Every call is checked automatically, and we listen to the ones that look wrong and fix the answer |
| If you switch job software | Keeps working | Keeps working | You lose it: it only works inside that app | Keeps working: jobs land on your Google or Outlook calendar, and we can connect Jobber or Housecall Pro |
An app wins when
You like setting things up yourself, have the evenings to test it, and want the lowest price.
People win when
Every caller must reach a human, and the budget allows several hundred dollars a month.
Job-software AI wins when
You already pay for that software’s bigger plans and run everything inside it.
ohelloo wins when
You want it set up and looked after for you, with urgent calls handled your way, without learning another app.
Starting prices as listed in these sources, checked October 2026. Plans change, so check before you buy: Dupple, best AI receptionists 2026, Ruby pricing, CloudTalk 2026, Jobber pricing, Housecall Pro pricing.
Questions
How is this different from a regular answering service for HVAC companies?
A traditional answering service has people take a message and pass it on, usually billed by the minute or by the call. Yours answers every call at once, day or night, books routine jobs straight onto your calendar, puts urgent calls through to your on-call phone, and texts you a summary with the recording. Nobody is put on hold because the operators are busy.
What happens with a no-heat call at 3am?
You decide what counts as urgent (for most HVAC companies that’s no heat in winter, no cooling in a heat wave, or water leaking from the unit) and who gets those calls on which nights. The assistant asks what’s happening, gets the address and puts the call through to that phone. If nobody picks up, it tells the caller when to expect a call back and texts you the details.
What does it say if someone smells gas?
Only what you approve. Most HVAC companies have it tell the caller to leave the house and call the gas company or 911 first, then put the call through to you. It never walks anyone through a repair.
Can it handle the rush on the first hot or cold day?
Yes. It answers every call at once, so nobody waits on hold or hits voicemail when the phones light up. A busy month can add 1,000 more AI credits for $20, and we tell you before you go over.
Will it give prices?
Only the ones you approve, like your diagnostic fee, your after-hours rate or “tune-ups from $X”. It won’t quote a new furnace or AC it hasn’t seen; it books the visit instead.
Does it work with Jobber or Housecall Pro?
Jobs land on the calendar you already use, like Google or Outlook. We can also connect it so a new caller is added to Jobber or Housecall Pro as a customer, and your job software stays the master copy for quotes and invoices.
Do I need a new phone number?
No. Calls forward from the number on your vans and your Google listing: only when you don’t pick up, after hours, or always. Calls you answer ring through exactly as they do now.
How much does an answering service for HVAC companies cost?
In Get booked, $79 a month with no setup fee: AI answers up to 100 missed calls a month, plus your website, Google listing, one inbox and the whole ohelloo Work app for your team. Get regulars, $299 a month, answers every call you can’t pick up, any hour, with 1,500 AI credits (about 150 minutes), plus a full website with booking built in. A busy phone can add 1,000 more credits for $20 a month. We tell you before a busy month goes over. To see what missed calls cost you now, try the missed call calculator.
What do you take care of, and what do I?
We take care of:
- Setting up the assistant and keeping it working
- Writing and updating what it says, with your sign-off
- The call forwarding and the summary texts
- Listening to any call that looks wrong, and fixing the answer
You take care of:
- Telling us your services, prices, on-call rota and what counts as urgent
- Answering the urgent calls it puts through, and doing the jobs it books
- Your phone company account and your number
Everything is set up in your name, and your customer list is yours. If you ever leave, you keep it all.
What isn’t included?
Dispatching someone for you, or calling people who didn’t call you first: it answers calls, sends urgent ones to whoever you say, and books the rest. It never takes card numbers over the phone either; it texts a secure payment link instead.
Often set up together
Common questions: What is a good cheaper alternative to Jobber for a small trades business · What is the best Housecall Pro alternative for a small crew · What field service software should a small business use.
Also for: plumbers, property managers, contractors, electricians, roofers. For HVAC companies: HVAC website design.
Or see the packages and every service on the home page.
Ready when you are.
Start free and see your setup in minutes, or book a 30-minute call with our team.