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WorkComing from Hotplate

Leaving Hotplate? Bring your customers with you.

Hotplate downloads your customers and your orders, and Work reads both as they are: your text subscribers, what each customer has spent, their loyalty points and every past order come over in a few minutes. Start free, and pay 5% + 25¢ only on orders paid online.

Start freeHow to download your files
Comes over:CustomersOrdersMenu itemsWe put in:Gift cards
ohelloo Work: everyone on file, with what they owe and who is a member
Bring your data over: what will be added, and who is already here

Where things are

Hotplate’s screens, and where they are in ohelloo Work

Work does your drops the way Hotplate does: ordering opens at the same time every week, your pickup spots with their hours and a map link, limits, sold out, a waitlist, the prep list and texts. At a market or your counter, the Sell tab is a till on your phone. Here is where each Hotplate tab is.

In Hotplate: OrdersOrdersIts own tab, by pickup day, with each pickup spot
In Hotplate: DropsOrdering opens + pickup spotsSettings → Orders: when ordering opens each week, your spots, limits and when orders close
In Hotplate: Pickup locations and windowsPickup spotsSettings → Orders: each spot’s address with a map link, its day and hours, pickup times, and a note
In Hotplate: CountdownOpens Mon 9amWith a countdown on your order page until ordering opens
In Hotplate: WaitlistWaitlistOn each sold-out item; the first in line gets a text and a held spot
In Hotplate: Prep listBake listOn the Orders tab, split by pickup spot
In Hotplate: Pickup reportThe day’s ordersOn the Orders tab, with Ready texts
In Hotplate: ItemsMenuSettings → Menu, with sold out and daily limits
In Hotplate: CustomersCustomersThe same columns: last order, orders, spent, loyalty and texts, with Download. More → Customers on the phone
In Hotplate: InsightsNumbersOrders, items sold, best sellers, pickup days, new and returning customers, and your profit
In Hotplate: Gift Cards and loyaltyGift cards and LoyaltySold and taken on your order page and at the till, the same cards. Gift cards on the Sell tab, Loyalty in Settings → Selling at the counter, by phone number. We put your balances in for you
In Hotplate: Discount codesDiscountsSettings → Orders → Discounts: % or $ off, for everyone, chosen customers or one pickup day
In Hotplate: TipsTipsSettings → Orders → On your order page: your own choices, all of it to you
In Hotplate: ReviewsReviewsSettings → Orders → Reviews: asked a couple of days after pickup, by text or email, shown on your order page. We bring your Hotplate reviews over
In Hotplate: Cash, Venmo and ZellePay at pickupSettings → Orders → On your order page, with Paid cash and Paid by Venmo on the order. No fee on them
In Hotplate: PayoutYour own Stripe accountPaid straight to your bank
In Hotplate: Never miss a dropNever miss a dropThe sign-up box at the top of your order page, and a link for your website. Subscribers are in Customers
In Hotplate: Drop is live textOrdering is openSettings → Drop texts: sent by itself when a drop opens, with your order link. Your words, or off
In Hotplate: Text blastBlastCustomers → Blast: all subscribers, new, inactive, loyal, never ordered, or everyone picking up that day. Your own website links are fine
In Hotplate: Pickup remindersPickup remindersSettings → Drop texts: the evening before, an hour before or 15 minutes before

Works the same

What you use in Hotplate works the same way here

  • Pickup spots, days and times
  • Ordering opens at a set time
  • Sold out, order limits and a waitlist
  • A prep list for the day
  • Never miss a drop subscribers
  • Drop texts, blasts and pickup reminders
  • Card payments
  • Discount codes and tips
  • Your own team
  • Your customer list with each one’s orders and spend, to download

New in ohelloo Work

Included, not add-ons

In ohelloo Work, with no add-on menu.

A till in the one priceThe Sell tab, on the phone, tablet or computer you have: Tap to Pay, a code they scan, or cash with the change worked out.
Gift cards and loyaltySell gift cards at the till and take them as payment. Loyalty runs on their phone number: a stamp a visit or points a dollar.
Close the dayCount the drawer, see if it’s over or short and what the day made, and get a text the next morning that sums it up.
Free to startNo monthly price. 5% + 25¢ on each order paid online, your pick who pays it, and nothing on cash or Tap to Pay.
Pickup days and limitsYour order days and hours, how many orders a day, when orders close, and sold out by itself.
The bake or prep listEverything to make for the day, added up from the orders.
Custom order requestsA request page with pictures, servings and a budget. Each one waits as a quote with your deposit.
AI receptionistAnswers the calls you miss mid-rush and takes down what they want for you to confirm. On the monthly plan.

Bring everything over

How to download your files from Hotplate

Download these from Hotplate, then pick them all at once in ohelloo Work. Steps from Hotplate’s own help pages, checked October 19, 2026.

  1. CustomersCustomers → the download button above the list. Pick it in Work as it is: each customer’s phone, email, total spent, last order and loyalty points come over, and so does who said yes to your texts (you tick that they did).
  2. OrdersOrders → Filter (pick from your first order to today) → Apply → Done → the three dots, top right → Export orders. Pick it in Work as it is: each order comes in as a past order on its pickup day and spot, already paid, so Customers and Numbers are full from day one.
  3. Menu itemsNo download for Items, but you don’t need one: every item in your orders file joins your menu with the price it sold for. Check them in Settings → Menu.
  4. Prep listHotplate downloads it (PDF or CSV), but Work makes its own bake list from your orders, so skip it.
  5. Gift cardsNo download: send us a screenshot of the Gift Cards tab and we put the balances in for you. Send it to us and we put it in for you.
  6. Then, in ohelloo WorkOpen Customers and tap Bring your data over. Pick all your files at once: each one is linked to the right person, anyone already there is skipped, and you see what will be added before anything is.

Good to know

  • Hotplate has no subscriptions. Work does: a bread club or a weekly box, with a discount for members.
  • Insights and Payout don’t download. You won’t need them: Numbers works out the same from your orders file.
  • We match Hotplate’s columns by their names, and you can change any match before anything comes in.
  • Hotplate’s blasts can only carry Hotplate links. In Work a blast can link to your own website or order page.
  • Hotplate takes its fee on cash, Venmo and Zelle orders too. ohelloo takes nothing on an order paid at pickup.
  • Excel files are read on the website, on a computer. On the phone, pick CSV files.
  • Menus move now and then. If you can’t find one, ask Hotplate’s support for a full export of your data: it’s yours. Keep Hotplate until everything is here.
Rather not do it yourself?We move it for you. Send us your files, or let us look over your shoulder on a call, and we bring everything over, then check it with you.

Hotplate’s help pages

Checked October 19, 2026.

The price

Free to start. The whole team from $79 a month.

The same three plans for every business. Every paid plan has the whole app for your whole team, with no charge per person, month to month and the first 14 days free.

Get found

Sell and get paid, with your own ohelloo page and the app.

$0/mo

Start free

Set it up yourself in minutes

Top features for bakers

  • Everything to sell and get paid
  • Your own online order pageA page on ohelloo.com where customers order ahead, pick a pickup time and pay, worded for your kind of business, with discount codes, tips and your reviews on it. Pickup only, no delivery.
  • Order-ready texts to customersWhen an order is ready, and before pickup, your customer gets a text from ohelloo’s number naming your bakery, up to 300 a month on the free plan. Paid plans text from your own number.
  • A free monthly Google checkupEach month we check how your Google profile and website look and tell you what to fix.
  • Open ordering on days you pickOpen ordering on the days you choose, with pickup spots and a waitlist when you sell out.
  • Know what each recipe costsKnow what each recipe costs, print ingredient and allergy labels, and get a list of what to bake each day.
  • Labels and a daily bake listKnow what each recipe costs, print ingredient and allergy labels, and get a list of what to bake each day.
  • Custom cake requestsCustomers send a request with the details; it turns into a quote with a deposit.

5% + 25¢ per online sale. Your customer can cover it. Payment fees

See all features
Most popular

Get booked

The whole app for your whole team, and found on Google.

$79/mo

Try free for 14 days

We set it all up and move your data over

Top features for bakers

  • Everything in Get found
  • Your own website, yourname.comA one-page website at your own web address, with your hours, services, a call button and a Book or Order button.
  • AI answers up to 100 missed callsWhen you can’t pick up, an AI voice answers and puts urgent calls through to you. It books the visit for trades, the class for gyms, and the appointment for salons and groomers, with a text to confirm (once your services have their lengths and your team their hours). For bakeries, food and shops it takes the order for your team to confirm.
  • Your Google profile set up for youThe box that shows when people search for you on Google or Maps: hours, photos, reviews and phone number. We claim it and fill it in.
  • Text fans when ordering opensSend one text to all your customers, or a group like new or regular customers.
  • Gift cards and rewardsSell gift cards online and at the counter, and reward regulars with points or stamps.
  • No ohelloo fee on your ordersOn the free plan we take 5% + 25¢ when a customer pays online (you or your customer can pay it). Paid plans have no ohelloo fee.
  • Track your helpers’ hoursYour team clocks in and out on their phone, and we make the file your payroll company (like Gusto) needs.

No ohelloo fee on card payments. Payment fees

See all features

Get regulars

We build booking into your site, answer every call and bring customers back.

$299/mo

Try free for 14 days

We set it all up and move your data over

Top features for bakers

  • Everything in Get booked
  • Full website with product pagesA website with several pages at your own address, where customers book or order right on the site.
  • AI answers every call you missAI answers every call you can’t pick up, any time of day or night, using your plan’s AI credits.
  • Your Google profile kept freshEach month we add new photos and two short updates (a special, a tip, what’s new) to your Google profile. You approve each one.
  • We ask for and answer reviewsWe write a reply to every review, good or bad, and post it once you approve.
  • We bring back past customersWe write and send personal messages to customers who haven’t been back in a while.
  • We set up “order again” textsTexts that follow up on quotes, remind customers about visits, or nudge regulars to order again. We set them up for you.
  • 1 add-on includedPick from add-ons like more town pages, delivery apps or social posts, included in your plan.

No ohelloo fee on card payments. Payment fees

See all features

Each extra location is half the plan: $39 or $149 a month. 5 or more, talk to Omar. Compare every feature.

Card fees: Tap to Pay on the iPhone app is 2.7% + 15¢, all Stripe’s, and ohelloo takes nothing. A card paid online is 2.9% + 30¢ (also all Stripe’s), a bank payment 1%. Refund a customer and every fee comes back.

ohelloo Work for your kind of business

ohelloo Work for bakeries and home kitchensPickup orders, custom cakes and a till.Coming from SquareWhere things are, and how to download each file.

Ready when you are.

Start free and see your setup in minutes, or book a 30-minute call with our team.

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